Meracom Managed Services are available to customers that are located far from project deployment and need local engineering support. Meracom team is able to perform the maintenance activities above previously defined equipment / software installations in our geographies. All agreed services are defined by the mutual agreement between Meracom and the customer that includes a list of well-defined services on an ongoing basis. All well-defined services are subjected to agreed „Service Level Agreement” (SLA) characterized by proper KPIs including smart contracts support for parameters for example response or resolution time.
The Managed services include :
- 24/7 Engineering call out and support
- 24/7 Help desk for your daily issues
- On-site visits by a technician when issues cannot be resolved remotely
- As the addition Meracom offers inventory logistics
- Project Management
- Backup and Vendor Management
All above services are agreed individually. For exact pricing inquiries please contact our sales representative.