Meracom Managed Services are available to customers that are not present in Europe but have product installations deployed in the region. Meracom team is able to perform the maintenance activities above previously defined equipment / software installations in our geography. All agreed services are defined by the mutual agreement between Meracom and the customer that includes a list of well-defined services on an ongoing basis. All well-defined services are subjected to agreed „Service Level Agreement” (SLA) characterized by proper KPIs, like response or resolution time.
The Managed services include :
- 24/7 Engineering call out and support
- 24/7 Help desk for your daily issues
- On-site visits by a technician when issues cannot be resolved remotely
- As the addition Meracom offers Material logistics,
- Project Management,
- Backup and Vendor Management
All above services are agreed individually. For exact pricing inquiries please contact our sales team.
E-Commerce Managed Service
In order to reach proper visibility and enhance your visibility Meracom provisions and maintains the e-commerce instances on selected platforms. By implementing the product with a proper internet marketing support companies are able to start selling on the local market with the minimum cost & time. All product and distribution issues shall be discussed case by case. We are able to organize the distribution and present the full solution on request.
For further details and an exact solution please consult our sales representative.