Managed Services

Managed Services

Goal: Sustain business continuity after migrating processes to third party

Mapping the activities, actors and creating the operational processes. Vendor search, FRI, RFP polling, contract documentation. Transition supervision and process monitoring. Implementing dedicated software tools like Help-desk, dispatching and financial settlement modules. Our Managed Services combined all customer care activities that ensured an efficient, stable and reliable production.

Customer: Internet Services Provider

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